Privacy Policy
Effective Date: September 8, 2026
Haskins Heating & Cooling ("Haskins Heating & Cooling," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Mailing or service address
- Telephone number, including mobile telephone number
- Email address
- Information about your heating, cooling, or HVAC service needs
- Information provided when you request an estimate, schedule service, contact us, or otherwise communicate with us
- Payment and transaction information when necessary to process services or payments
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests for information
- Schedule and manage service appointments
- Provide HVAC installation, repair, maintenance, and other services
- Communicate with you about appointments, estimates, service updates, invoices, payments, and other matters relating to your service
- Send appointment reminders and technician arrival notifications
- Provide customer support
- Process payments and transactions
- Improve our website, services, and customer experience
- Send promotional communications, special offers, and marketing messages when you have provided the appropriate consent
- Comply with applicable laws and legal requirements
3. SMS and Text Message Communications
If you provide your mobile telephone number and consent to receive text messages from Haskins Heating & Cooling, we may use your telephone number to send you text messages relating to your service, including appointment reminders, appointment confirmations, technician arrival notifications, service updates, estimates, invoices, payments, maintenance reminders, customer service communications, and, where applicable, promotional messages and special offers.
Message frequency may vary depending on your interactions with us and the services you request.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to a text message from us.
Your consent to receive SMS messages is not a condition of purchasing goods or services from Haskins Heating & Cooling.
4. Sharing of Information
Haskins Heating & Cooling does not sell, rent, or share your personal information or mobile telephone number with third parties for their own marketing purposes.
We may share information with trusted service providers and business partners when reasonably necessary to operate our business and provide services to you. These may include companies that assist with scheduling, customer relationship management, payment processing, communications, website hosting, information technology, and other business operations.
These service providers may only use information as necessary to provide services to us or as otherwise permitted by applicable law.
We do not sell or share mobile phone numbers or SMS opt-in information with third parties for their own marketing purposes.
We may also disclose information when required by law, legal process, court order, or governmental authority, or when reasonably necessary to protect the rights, property, safety, or security of Haskins Heating & Cooling, our customers, or others.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and support marketing or analytics activities.
You may be able to adjust your browser settings to refuse or limit cookies. Some website functionality may be affected if cookies are disabled.
6. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Your Choices
You may contact us to:
- Request information about the personal information we maintain about you
- Request correction of inaccurate information
- Ask questions about how your information is used
- Opt out of promotional communications
- Opt out of SMS communications by replying STOP
Opting out of marketing communications does not necessarily prevent us from sending service-related communications that are necessary to provide services you have requested.
8. Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.
When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Haskins Heating & Cooling
Phone: 615-746-6390
