I knew my existing unit was on its last leg. Knowing this, I called your company, as well as a couple of others and was getting estimates. Last night, my unit finally gave out and I decided to go with your company. I called Steve after hours, and told him that I wanted Haskins for the job, and the sooner the installation could take place, the better. I could not believe it when Steve told me that he could have guys out here at 9 a.m. the following morning to start the change out. Just like the day of the estimate , your guys showed up on time as promised (unlike your competitors)and ready to work. I could not believe my air was up and running around 12:30, less than 24 hours from the time I had called Steve to tell him I accepted the proposal. I was very impressed not only with your crew's punctuality and professionalism, but also their courtesy. It is apparent that they take pride in their work, and didn't want to just slap this unit down, and move on to the next one. I felt as if they were not only concerned about making money, but making sure this unit was installed like it was their own personal unit. They were the type of people I would want working for me if I owned my own company. It is getting harder and harder to find a company who is as professional as what yours has shown me thus far. It seems like everyone nowadays wants your money in a hurry so they can move on to the next job and repeat. Your company actually makes me feel like a valuable customer and I appreciate that. In closing, I wanted to tell you something I am sure you are already aware of. Steve, Terry, Cody, and Mitch are very valuable assets to your company. Guys like this earn repeat business, and word of mouth goes very far. I will highly recommend your company to anyone, and I do not regret my decision on deciding to use you as my hvac company. Whatever your companies hiring policy is should remain, because you have some very high caliber employees that represent your company very well.